Welcome to Ambayuh.

These Terms & Conditions govern your use of the Ambayuh website, https://ambayuh.in/, and your purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Ambayuh

Ambayuh offers food products including, but not limited to, pickles, spices, masalas, sweets and other related products. Product availability, pricing, packaging and assortment may change from time to time without prior notice.

2. Use of Our Website

You agree to use the Ambayuh website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to the website or its systems.

• Interfere with the security or functionality of the website.

• Copy, reproduce or commercially exploit our website content without permission.

• Provide false, misleading or incomplete information while placing an order.

• Use automated systems to access, scrape or reproduce website content without our prior written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, quantities and other information displayed on our website are accurate.

However, certain variations may occur because of:

• Product photography and screen settings

• Packaging or design updates

• Natural variations in ingredients

• Batch-to-batch variations in food products

Such variations do not necessarily indicate a product defect.

Product-specific information, including ingredients, allergens, net quantity, nutritional information, storage instructions, shelf life and other mandatory information should be checked on the product packaging and/or product page before consumption.

4. Food Products & Allergens

Ambayuh products may contain or be produced in facilities that handle various food ingredients.

Customers are responsible for reviewing the applicable ingredient and allergen information before consuming a product.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order if you require clarification.

If you are unsure whether a product is suitable for you, please do not consume it until you have obtained appropriate clarification.

5. Product Prices

All prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.

Where applicable, taxes, shipping charges, discounts or other applicable charges will be displayed during checkout or communicated before order confirmation.

If an order is placed due to an obvious pricing or technical error, Ambayuh reserves the right to contact the customer regarding the error and, where appropriate, cancel the affected order and refund any payment received.

6. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products.

An order may be accepted only after:

• The required product is available;

• The information provided by you is complete and accurate;

• Payment has been successfully received where applicable; and

• The order has been confirmed by Ambayuh.

We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability;

• Incorrect product or pricing information;

• Suspected fraudulent or unauthorised transactions;

• Incorrect or incomplete customer information;

• Delivery restrictions; or

• Circumstances beyond our reasonable control.

If a prepaid order is cancelled by Ambayuh, the eligible amount will be refunded through the applicable payment method.

7. Payment

Payments on our website may be processed through third-party payment gateway providers.

By completing a payment, you agree to comply with the terms and conditions of the relevant payment service provider.

Ambayuh does not ask customers to share their:

• OTP

• UPI PIN

• ATM PIN

• CVV

• Internet banking password

Please do not share these details with anyone claiming to represent Ambayuh.

8. Shipping & Delivery

We aim to process and dispatch orders within the timeframe communicated on the website or during checkout.

Estimated delivery timelines may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Transportation disruptions

• Incorrect or incomplete address information

• Events beyond our reasonable control

Customers are responsible for providing accurate delivery information, including name, address, PIN code and contact number.

Once an order has been handed over to the delivery partner, delivery may be subject to the courier’s operational conditions.

9. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

To request cancellation, contact us as soon as possible at:

Email: support@ambayuh.in
Phone: +91-7976063609

Once an order has been dispatched, cancellation may not be possible.

10. Returns, Refunds & Replacements

Because Ambayuh sells food products, returns are subject to food safety and hygiene considerations.

We generally do not accept returns of food products that have been delivered, opened, consumed or used.

However, customers may contact us regarding products that are:

• Damaged during delivery;

• Incorrectly delivered;

• Leaking;

• Tampered with;

• Missing from the order; or

• Received in a condition that may make them unsuitable for consumption.

Please refer to our Return & Refund Policy for detailed eligibility requirements and the process for raising a claim.

11. Customer Complaints

We value customer feedback and aim to resolve genuine complaints fairly and promptly.

For any order, product or service-related complaint, contact:

Email: support@ambayuh.in
Phone: +91-7976063609

Please provide your order number and relevant details so that we can investigate the matter.

For food-safety concerns, customers may also use the official FSSAI Food Safety Connect grievance mechanism.

12. Intellectual Property

All content available on the Ambayuh website, including:

• Ambayuh name and logo;

• Product photographs;

• Text and product descriptions;

• Graphics;

• Videos;

• Illustrations;

• Website design;

• Packaging-related creative assets; and

• Other original content

is owned by or licensed to Ambayuh and may be protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.

13. Third-Party Services & Links

Our website may use or link to third-party services, including payment gateways, logistics providers, analytics services, social media platforms and other technology providers.

Third-party services may have their own terms and privacy policies.

Ambayuh is not responsible for the independent policies, practices or content of third-party websites or services.

14. Website Availability

We aim to keep the website available and functional, but we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Ambayuh shall not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service failures, delivery disruptions, technical failures, natural events or other force majeure circumstances.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Ambayuh shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, public emergencies or other unforeseen events.

17. Changes to These Terms

Ambayuh may update these Terms & Conditions from time to time to reflect changes to our website, products, services or applicable requirements.

The updated version will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising from the use of the website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.

19. Contact Us

For questions regarding these Terms & Conditions, orders or our services, please contact us:

Ambayuh
Address: 382-B, Sector B, R. K. Puram, Kota, Rajasthan – 324010
Email: support@ambayuh.in
Phone: +91-7976063609
Website: https://ambayuh.in/