Refund & Return Policy
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At Ambayuh, we take care to ensure that every order is packed and delivered with the quality and attention our customers expect.
As we sell food products including pickles, spices, masalas, sweets and related products, returns and refunds are handled differently from non-food products due to food safety and hygiene considerations.
This policy explains when a return, replacement or refund may be available.
1. Order Cancellation
You may request cancellation of your order before it has been processed or dispatched.
To request cancellation, contact us as soon as possible:
Email: support@ambayuh.in
Phone: +91-7976063609
Once an order has been dispatched, cancellation may not be possible.
If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated through the original payment method.
2. Returns of Food Products
For food safety and hygiene reasons, we generally do not accept returns of food products after delivery if the product has been opened, consumed or used.
However, we will review genuine complaints involving:
Damaged products;
Leaking containers or packaging;
Tampered packaging;
Incorrect products;
Missing products;
Products damaged during transportation; or
Products received in a condition that may make them unsuitable for consumption.
Our priority is to ensure that customers receive products in an appropriate condition.
3. Damaged Products
If your product arrives damaged, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
Order number;
Customer name;
Registered mobile number or email address;
Photographs of the damaged product;
Photographs of the outer packaging;
A photograph of the shipping label, where applicable; and
A short description of the issue.
We may request a short video where necessary to assess damage, leakage or tampering.
Please retain the product and its original packaging until the issue has been resolved.
4. Incorrect Product
If you receive a product different from the one ordered, please contact us within 48 hours of delivery.
After verification, we may arrange:
A replacement with the correct product; or
A refund for the affected product.
Where a replacement is approved, we will communicate the next steps to you.
5. Missing Products
If an item is missing from your order, please contact us within 48 hours of delivery with your order number and details of the missing product.
We will verify the order and packing information before determining the appropriate resolution.
6. Product Quality Concerns
If you believe that a product has a serious quality or food-safety issue, do not consume the product.
Please contact us immediately and retain:
The product;
Original packaging;
Batch/lot details;
Expiry or best-before information;
Invoice/order details; and
Photographs or other relevant evidence.
This information may be required to investigate the complaint.
Where appropriate, we may ask for additional information to assess the concern.
7. Refund Eligibility
A refund may be considered in circumstances including:
An eligible order is cancelled before dispatch;
The wrong product was delivered;
A confirmed prepaid order cannot be fulfilled by Ambayuh;
A product is materially damaged during delivery;
A product is received with compromised packaging;
A product is missing from the order; or
Another circumstance where a refund is required under applicable law.
Approval of a refund will depend on verification of the specific circumstances.
8. Replacement
Where appropriate and subject to product availability, Ambayuh may offer a replacement instead of a refund.
Replacement may be offered for:
Incorrect products;
Damaged products;
Leaking products;
Material packaging damage; or
Other verified fulfilment issues.
If the requested product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
9. Cases Generally Not Eligible for Return or Refund
Returns or refunds may generally not be available for:
Change of mind after delivery;
Incorrect product selection by the customer;
Incorrect or incomplete delivery address provided by the customer;
Failure to receive delivery due to customer unavailability;
Products that have been opened, consumed or partially used, except where required by applicable law;
Damage caused by the customer after delivery;
Improper storage or handling after delivery;
Failure to follow the storage instructions provided with the product; or
Claims made after the applicable reporting period, except where applicable law requires otherwise.
10. Refund Processing
Once a refund is approved, Ambayuh will initiate the refund through the applicable payment method.
The time required for the refunded amount to appear in your bank account, card account or other payment account may vary depending on the payment gateway, bank or financial institution.
Ambayuh does not control third-party banking or payment-processing timelines.
11. Shipping Charges
Where applicable, shipping charges may not be refundable for customer-requested cancellations or other situations where the issue is not attributable to Ambayuh.
Where an order is refunded because of an error attributable to Ambayuh, a damaged product, an incorrect product or another circumstance requiring reimbursement under applicable law, the applicable shipping amount may also be considered for refund.
12. Promotional Orders & Discounts
Orders placed using discount codes, promotional offers, coupons or other special pricing may be subject to additional terms.
Where a refund is approved, the refund amount may be calculated based on the actual amount paid for the affected product/order after applicable discounts.
13. How to Request a Return, Replacement or Refund
Step 1 – Contact Us
Contact Ambayuh within the applicable reporting period:
Email: support@ambayuh.in
Phone: +91-7976063609
Step 2 – Share Your Order Details
Please provide:
Order number;
Name;
Registered phone number/email;
Product name;
Description of the issue.
Step 3 – Provide Evidence
Where required, share clear photographs or videos showing the product, packaging and issue.
Step 4 – Verification
Our team will review the information and may contact you for additional details.
Step 5 – Resolution
If your request is approved, we will communicate whether the appropriate resolution is:
Replacement;
Refund; or
Another applicable resolution.
14. Important Food Safety Note
If you receive a product that appears damaged, tampered with, spoiled or otherwise unsafe, please do not consume it.
Contact Ambayuh at support@ambayuh.in or +91-7976063609 so that we can investigate the matter.
Consumers can also use the official FSSAI Food Safety Connect platform to raise food-safety complaints. FSSAI provides a mechanism for complaints relating to packaged food and allows supporting evidence such as product photographs and purchase documents to be submitted.
15. Policy Changes
Ambayuh may update this Return & Refund Policy from time to time.
Any updated policy will be published on this page with the revised effective date.
16. Contact Us
For any questions regarding cancellations, returns, replacements or refunds:
Ambayuh
Address: 382-B, Sector B, R. K. Puram, Kota, Rajasthan – 324010
Email: support@ambayuh.in
Phone: +91-7976063609
Website: https://ambayuh.in/
We’re here to help make your Ambayuh experience simple, transparent and reliable.
